Europe’s largest mobile healthcare partnership will connect holidaymakers to a UK-based doctor whilst abroad with the Now GP smartphone app


Thomas Cook has partnered with Now Healthcare Group to become the first travel company to offer customers access to Now GP. The mobile health app connects holidaymakers to UK doctors remotely whilst abroad, providing an enhanced level of care and an even greater peace of mind.

Aiming to boost confidence among travellers and alleviating any cause for concern, medical advice can be sought via smartphone video consultation. If treatment is required, electronic prescriptions can be issued by Now GP and collected from any local EU pharmacy, or used outside the EU for advice purposes.

The partnership, which is the largest mHealth contract in Europe, expands Now GP’s total customer base to over 1 million patients, cementing its status as Europe’s clear market leader in the ever-growing digital health industry.

Now GP has been proven to work on an international scale, recently becoming the only mHealth app to host successful consultations in Europe, North America, the Middle East and Asia. Now, Thomas Cook customers will be able to speak to a doctor back home at the touch of a button via secure, encrypted cloud-based video call.

Those who have taken out an insurance policy with Thomas Cook (through White Horse Insurance Ireland Ltd) can connect with their choice of qualified, male or female English-speaking doctor online. Customers can travel safe in the knowledge that in the event of illness, face-to-face consultations with a GP via video calls are guaranteed within 10 minutes of a request being made.

With recent statistics have finding that one in five of us fall ill when holidaying abroad, Now GP is a fantastic travel benefit for Thomas Cook customers, particularly for families. Consultations are free for the duration of their time abroad, and the app is free to download for iOS and Android devices.

Raising the benchmark among its competitors, Thomas Cook’s newly improved insurance policy reflects the tour operator’s commitment to customer welfare, experience and satisfaction.

Chris Mottershead, Managing Director at Thomas Cook says: “Now GP is a great enhancement to our insurance policy and enables our customers to travel abroad with an even greater peace of mind. Customer welfare and satisfaction is very much at the heart of what we do and it’s through listening to customer feedback that we decided to improve our offering.  We hope that our customers feel even further protected by having free access to an NHS-qualified GP from anywhere in the world where they can connect to the internet.”

Founder & CEO of Now Healthcare Group, Lee Dentith, said: “Now Healthcare Group is thrilled to have partnered with Thomas Cook to provide its customers with a convenient and accessible solution to falling ill or having health concerns whilst on holiday. Those insured by Thomas Cook will be able to connect to a doctor based back in the UK from their smartphone, with our team of qualified GPs able to diagnose them remotely and arrange for medicines to be prescribed from local pharmacies.”



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